Refund Policy

1. General Policy

Because our services are digital and generated for you individually, payments are non-refundable once the service has been delivered — when the reason is that you changed your mind. This does not apply when the fault is ours. Sections 4 and 5 set out what happens then, and those sections are not disclaimers.

One-time purchases (such as the Tenmei AI Shadow Reading — $7.99) are non-refundable once the reading has been generated and sent, because delivery completes immediately on payment. Section 5 covers the exception, where we discontinue the service.

2. Where We Sell

We currently offer paid services only to consumers located in Japan, the United States, Australia, New Zealand, Singapore, and Hong Kong. Purchases from all other territories — including the European Union, the European Economic Area, the United Kingdom, Canada, Taiwan, and South Korea — are declined at checkout.

Everything on this site remains free to read from anywhere in the world, and the free games remain playable from anywhere. Only paid sign-ups and purchases are restricted.

3. Cancellation and Service Continuation

You may cancel your subscription at any time through the cancellation link in your account confirmation email, or by contacting us at [email protected].

Upon cancellation:

• No further charges will be made to your payment method
• You will continue to receive daily service until the end of your current paid billing period
• Service will automatically stop after your billing period ends

We do not provide partial refunds for unused days within a billing period.

4. When We Fail to Deliver

The section above covers changing your mind. This section covers our own failures, and it is not something we disclaim. If we take your money and do not deliver, you are entitled to a remedy.

Missed or failed deliveries

• If a scheduled delivery does not reach you because of a fault on our side, we extend your subscription by the number of affected days at no charge. You do not need to ask — but please tell us, because we may not know.
• If more than 30% of the scheduled deliveries in a billing period fail, you may request a full refund of that billing period instead of an extension.

Incorrect content

• If the content we send is materially wrong — for example, it is generated from another person's registered details — we will correct and re-send it. If we cannot, we refund that billing period.
• If a meal or diet suggestion contains an ingredient you registered as excluded, contact us immediately. We will refund the current billing period and investigate. Please note that suggestions are AI-generated and we cannot guarantee complete exclusion, which is why we ask you to check anything critical to your health before acting on it.

Extended outage

• If the service is unavailable for more than 7 consecutive days due to a fault on our side, you may request a refund or a credit covering the affected period.

Billing errors

• You were charged after cancelling.
• You were charged more than once for the same billing period.

For any of the above, contact us at [email protected] with your registered email address and a description of what happened. Billing errors should be reported within 60 days of the charge.

5. If We Discontinue a Service

We may stop offering a service. If we do, we do not keep money for a service we are no longer providing.

• Notice. We give at least 30 days' notice by email to the address you registered, before the service stops.
• Annual plans. We refund the unused portion, calculated by whole months remaining after the service stops. Part-months are rounded up in your favour. For example, if you paid $49 for a year and the service stops with 4 months and 10 days remaining, we refund 5 months — $20.42.
• Monthly plans. We stop billing from the notice onward. You keep the service until the end of the period you have already paid for.
• One-time purchases. If you bought a one-time item (such as a Shadow Reading, or a permanent game unlock) within 90 days before the discontinuation notice, we refund it in full.
• No renewals after notice. We do not take a renewal payment once we have announced that a service is ending.

Refunds are issued to the original payment method and normally reach you within 10 business days. You do not need to request them for annual plans — we process them automatically.

6. Statutory Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws. Where the law requires a refund, repair, replacement, re-performance, or another remedy, that remedy remains available.

7. How to Request a Review

To request a refund review, please email [email protected] with the subject line "Refund Request" and include:

• Your registered email address
• The service name
• Date of charge
• Reason for your request

We will respond within 5 business days.

8. Contact

For any billing or refund inquiries: