Refund and Delivery Policy

1. Core rule

We provide a remedy for duplicate charges, non-delivery, an incorrect quantity or entitlement, a material defect, a charge taken after a confirmed cancellation, or another failure caused by us. Depending on the circumstances, the remedy may be a refund, re-performance, account credit, restored access, or a replacement grant.

2. Where USD purchases are offered

USD purchases are currently available only to customers located in the United States, Australia, New Zealand, Singapore, and Hong Kong. Customers in Japan use the separate Japanese local-market purchase flow. Other paid checkouts are declined. Any mandatory consumer guarantee in the customer's permitted market continues to apply.

3. Subscriptions

You may stop automatic renewal at any time through the account or subscription management flow. When cancellation is confirmed, no later renewal is charged and access normally continues to the end of the paid period. We do not normally refund unused days solely because you changed your mind.

Free offers apply only where shown on the relevant registration page. Daily Plate and Mushin Diet currently show a 7-day free offer. The final checkout controls if an offer changes.

For Mofumaro, if a subscription is cancelled and the valid period ends, all saved data for pets you own is deleted. Before the effective date, an account may cancel a scheduled cancellation or downgrade where the interface provides that control.

4. One-time digital purchases

One-time pets, collections, stage unlocks, avatars, and Plaza item use packs are delivered to the purchasing account after server confirmation of payment. Once delivery starts, they are generally not refundable for change of mind. This includes Mofumaro pets and Cozy Collection, the English Premium stage set, additional Plaza avatars, and Plaza item use packs.

The first Plaza avatar is free. An additional avatar is a US$5.00 one-time account unlock, saved to the purchasing NULLGAME account and usable in private visitor or multiplayer mode while Mofumaro Plaza is operated. Ending a Mofumaro free trial or subscription access period does not remove the purchased avatar entitlement. The Rainbow Bubble Machine, Giant Cushion Ball Set, and Forest Dance Music Box each cost US$3.00 for 3 uses. Each successful placement consumes one use; another purchase is required after all 3 uses are spent. Placement and simultaneous-use limits apply; purchase and use require active multiplayer Plaza access. Purchases already made under the former reusable terms retain those terms.

5. Consumable Mofumaro Plaza items

Starfall Fireworks costs US$1.00 and grants 2 uses. Drawing Chalk costs US$1.00 and grants 5 sticks. Their purchase and use require active multiplayer Plaza access. One unit is consumed only when the server accepts activation. Used units are not refundable for change of mind. We will investigate and, where appropriate, re-grant a use or refund if payment succeeded but the quantity was not granted, the same activation was deducted twice, or a material fault prevented the paid effect from running.

6. Non-delivery, faults, and billing errors

• Duplicate or post-cancellation charge: we refund the incorrect charge after verification.
• Paid but not delivered: we re-run delivery, grant the missing entitlement or quantity, or refund.
• Materially incorrect personalised content: we correct and resend it; if correction is not reasonably possible, we refund the affected purchase or billing period.
• Extended outage caused by us: if a paid recurring Service is unavailable for more than 7 consecutive days, you may request an extension or a refund for the affected period.
• Failed recurring delivery: we extend access for affected delivery days; if more than 30% of scheduled deliveries in a billing period fail because of us, you may request a full refund for that billing period instead.

Report billing errors promptly. A request made within 60 days helps us obtain complete payment records, but this timing does not shorten a longer mandatory legal period.

7. Service closure

If we discontinue a paid Service, we normally give at least 30 days' notice unless emergency, legal, or security circumstances make that impracticable.

• Monthly subscriptions stop renewing and remain available through the paid period where possible.
• If an annual plan ends before its paid term, we refund the unused whole months, rounding a part-month in the customer's favour.
• A one-time purchase made during the 90 days before the closure notice is refunded in full where that purchase will no longer be usable.
• If only one game closes, game-wide value usable in other supported games may remain available. If every Service accepting that value closes, unused paid value is handled under applicable law.

8. Mandatory consumer rights

Nothing in this Policy excludes rights or guarantees that cannot lawfully be excluded. This includes remedies that may apply under Australian Consumer Law, New Zealand consumer law, or other applicable law for services or digital products that are faulty, not as described, or not supplied with required care and skill.

9. How to request review

Email admin@nullstate-lab.com from the registered address and include the Service or item, charge date, Stripe receipt or Checkout Session if available, and what went wrong. We normally acknowledge the request within 2 business days. Investigation and payment-provider processing may take longer. Approved card refunds are returned to the original payment method and commonly appear within 10 business days, subject to the card issuer.